Kaptan Terms & Conditions

ALLMILES Terms & Condition with Guidelines for Kaptans/Vehicle Owner/Operator

We hereby like to receive a deem acceptance as a consent from every individual vehicle owner, kaptan, operator / agent registered under ALLMILES platform to adhere to following terms & conditions along with certain guidelines laid down by State Transport Authority. Kindly note that this document can be updated on time to time basis as and when there are updates from management or directions from Government agencies

  • Government mandated Terms and conditions as provided on the "ALLMILES App System" shall be mandatorily applicable to the ALLMILES Kaptans / Vehicle Owners / Operators / Agents, and they understand and acknowledges the same while registering with ALLMILES App during the process of profile creation.
  • ALLMILES Kaptans / Vehicle Owners / Operators / Agents need to follow a strict guidelines of paper documentation along with complying to a verified process being supervised by Department of Transport at the time of enrollment in the system and during the business execution
  • ALLMILES Kaptan needs to comply to the proper dress code on duty as per guidelines given issued by Department of Transport
  • ALLMILES Kaptan/ Vehicle Owners / Operators / Agents needs to follow the most ethical practices of observing rules and regulations so that Tourist/passenger feel being safe and serviced properly in line with the Indian Culture “Athiti Devo Bhavo”
  • ALLMILES Kaptan/ Vehicle Owners / Operators / Agents need to comply with all regulatory framework like RTO Tax, vehicle insurance, vehicle fitness certificate, driving licenses possession, transport permits and PUC (Pollution Under Control) all the time with all other mandatory compliance as laid down by Department of Transport
  • ALLMILES Kaptan needs to maintain a strict discipline of road driving, no harsh tone while talking to the ALLMILES passengers reached out for any information need to asked or provided. ALLMILES Kaptan/ Vehicle Owners / Operators / Agents needs to adhere to some social discipline of being courteous and professional to all our customers and members of the public, Act in a manner that is not likely to bring ALLMILES into disrepute, Presentable manner of cheerfulness, Timely Pickup & Drop, Communicate with Passengers in a friendly manner, Fulfil their commitments once they have accepted a ALLMILES Duty, Face Disciplinary Action if not adhere to Timely Guidelines & Auctioning it, Give a Customer Experience that will make them avail our Services Again & Again & Again…
  • ALLMILES goes strictly as per guidelines laid down by the transport department & would not tolerate any indiscipline, of what so ever nature, with limited or full ban on ALLMILES Kaptan duties from ALLMILES app if found guilty. Following are the major considerations of violations
    • Mental or Sexual harassment [ This will have treated as per the judiciary procedures]
    • Refusal of service; (This will be as per the strictly drawn Standard SOP Guidelines)
    • Using derogatory or harassing language directed at passenger;
    • Rating a passenger on the basis of sex, race, caste, creed, religion, or nationality;
    • Fighting with passengers over balance fare or any other issues, which is strictly prohibited
    • Kaptan shall all-time ensure women safety is first priority along with driving discipline, any violation will not be tolerated.
  • ALLMILES Kaptan cannot ask for any payment , in case of postpaid payments, apart from the charges shown on the app at the end of the trip, as the mobile app rates are calibrated as per the notified rates of Department of Transport & fully complies with all the guidelines. The app has internal system of fares & is not to be disputed with passenger under any circumstances. If we find any such indiscipline, we might cancel the license of the said kaptan with immediate effect, without giving any notice, what so ever
  • Vehicle Owners /Agents / operator shall ensure their have Kaptan police verification report, self-attested copies of their KYC lDs like PAN card, Passport / Voter ID /Aadhar card, local address and contact details of two family members. This information will be kept safe and shared with other agencies only as per the ALLMILES Data security policy
  • KYC and background verification shall be mandatory to the individual/operator & owner of taxi/cab/bike taxi/auto/bus. ALLMILES charges are published & revised from time to time based on several circumstances. All Kaptan/ Vehicle Owners / Operators / Agents shall perform their respective duties as per the billing shown in the APP
  • ALLMILES allows only a motor vehicle which has a valid fitness certificate issued from the Transport Department and has an engine capacity of 998 CC & above in case of petrol/CNG or diesel vehicle. The ALLMILES Vehicle should be driven on clean fuel electric battery operated / petrol/CNG / diesel. The Vehicle should meet emission standards as prescribed from time to time by the Transport Department. The Vehicle should have updated and valid Pollution Under Control Certificate (PUC).
  • ALLMILES allows enrollment of taxis in the following category of as per the new guidelines of State transport authority
    • AITP (All India Tourist Permit)
    • Yellow black taxis
    • All India Tourist Permit AITP taxis
    • Yellow Black Motorcycles
    • Rent a cab & Rent a bike etc
    • Any other policies, which will be amended & incorporated from time to time
  • Vehicle Owners /Agents / operators registered vehicles would have to comply with the fuel specified for the city while operating for ALLMILES for intra city transport on long-term hiring/ leasing, for ferrying tourists, local passengers, employees of government / private companies etc.
  • The Agent / Operator / Vehicle Owner shall ensure that each AC Vehicle is equipped with proper temperature control device in proper working order and AC / Non-AC Vehicle is fitted with working electronic digital fare meter as directed by the state/central government as per STA guidelines
  • The ALLMILES enrolled Kaptan shall have adequate knowledge of the roads and routes of city, that he is driving his fleet in, so that the passengers are not inconvenienced. Also he needs to be using the technology like digital maps/ which are by default to be used for best navigation
  • The ALLMILES enrolled Kaptan shall be of good moral character without any criminal record. Any person who has been convicted within the past seven years of driving under the influence of drug or alcohol, also has been convicted at any time for any cognizable offence under the Criminal Code of Procedure 1973 including fraud, sexual offences, use of a motor vehicle to commit a cognizable offence, a crime involving property dispute and / or theft, acts of violence or acts of terror must not be engaged by the Agent / Operator / Vehicle Owner.
  • Touting | Hijacking is not allowed for any of the Vehicle in business in the state & will be seriously dealt
  • Vehicle Owners /Agents / operators shall ensure that, their Vehicles shall be suitably insured commercially as prescribed from time to time under applicable Laws of India.
  • Vehicle Owners /Agents / operators shall ensure that, their Vehicles have a valid contract carriage permit issued by the State Transport Authority under section 74 of the MV Act, to operate as a Taxi. The permit issued by the transport authority shall be displayed at a prominent place in the Vehicle preferably near the rare view mirror for the visibility
  • The Vehicle Owners /Agents / operators shall adhere to the provisions of Motor Vehicle Act, 1988 and rules framed there under, and the terms and conditions prescribed by the Transport department from time to time for providing the Vehicle services.
  • Vehicle Owners /Agents / operators shall ensure that their Kaptan shall not drive under the influence of drugs, liquor, psychotic medicines or any such prohibited materials.
  • Vehicle Owners /Agents / operators shall ensure that their Kaptan shall not drive when contracted with contagious diseases or conjunctivitis. Kaptan shall adhere to all safety norms as may be made applicable from time to time
  • The ALLMILES Kaptan Vehicle is permitted to fly within the geographical limits of the city specified as per the guidelines of Transport Department of the State concerned. Out state travel will be as per the permit granted.
  • Vehicle Owners /Agents / operators shall ensure that Vehicle shall be fitted with GPS and GPRS based tracking device as mandated by central/state government. Billing to the passenger is through "Vehicle App System" when the Vehicle is registered with ALLMILES app. The device/mobile app shall be in constant communication with the Central Control room of the transport department in case of any emergency. The device/mobile app shall be in constant communication with the central control room of the AllMiles Support Team, while the Vehicle is on hire. ln case of closure of the said GPS, the reason thereof is to be recorded by the AllMiles Support Team along with the duration of such closure.
  • lf the Kaptan/ Vehicle Owners /Agents / operators intentionally uses or causes or allows a Vehicle to be used in any manner not authorized by the permit or provisions mentioned herein, the Kaptan and Vehicle Owners /Agents / operators shall be jointly and severally responsible for any injury, harm, offence, or crime committed by any person, including the kaptan.
  • The Kaptan/ Vehicle Owners /Agents / operators shall undertake to indemnify and protect the ALLMILES and State Transport Department from and against all actions, suites, proceedings losses, costs, damages, charges, claims and demands of any nature and description, act or omission of the Kaptan/ Vehicle Owners /Agents / operators or its employees or, during the engagement of its business with ALLMILES