Kaptan FAQ

What Is Allmiles Kaptan App ?

The kaptan app is one of the most striking & audible features in the vehicle app-based ecosystem. It makes the kaptan enable all the actions for the desired business wants to someone who is seeking multimodal services for fleets like taxi/cab/bike/auto/bus services. It is seeking business without having any physical actions. With operations team in backend supporting, it makes sense for kaptan to operates through this app for getting his business operations managed and seeking more patronage to give best customer experience.

Considering the convenience of the kaptans, the application has been enriched with features that helps kaptans track the pick-up and drop passengers and complete the business with utmost satisfaction. To keep up business & conveyance of passenger point of view, the kaptan app has been enriched with basic yet powerful benefits as follows. Hope you enjoy as much as we enjoyed it making it for you for delivering an unequalled taxi service for passengers.

FAQ :

A Kaptan can sign to get his business being conducted & the most beautiful part is he will not be charged any revenues/commission, what so ever for lifetime, to be shared with us as technology aggregator. This is the biggest benefit to sign up as we strike to maintain utmost Transparency, Digitability & Reliability with customer enjoying rides driven by you & you as kaptan reaping maximum benefits.

Our key Terms & Conditions are as very simple to understand & follow:

  • We do not charge for any bookings on our platform for kaptans
  • We do not share revenue from Kaptan Earnings
  • Passengers are charged for their conveyance of booking fleet (taxi/cab/bike taxi/auto/bus services )directly from us
  • All Duties are commission free.

We take the conduct of our kaptans very seriously and we always expect them to behave in a reasonable manner. At all times we expect our kaptans to:

  • Strictly Adhere to the dress code as designated by company as per government norms
  • Be courteous and professional to all our customers and members of the public, as end of the day they are the ones who will be our bread earner
  • Act in a manner that is not likely to bring ALLMILES into disrepute & that standards of the services are of utmost services levels
  • Presentable manner of cheerfulness, delight & highest standard of ethical services
  • Timely Pickup & Drop, to give the professional services customer expects
  • Passengers Communication in utmost friendly manner & convey their needs in dutiful ways
  • Fulfil their commitments once they have accepted a ALLMILES Duty & act as per standard SOPs
  • Subject to verification, if found guilty face the Action for indiscipline
  • Create Highest Customer Experience that will make them avail our Services Again & Again & Again…

THERE IS NO MEMBERSHIP FEES/SECURITY DEPOSITS FOR REGISTRATION with ALLMILES, JUST Download, COMPLETE KYC & GET STARTED FOR FREE

Yes, you can cancel at any time. An intimation through email or deregistration link is good enough for cancelling the ALLMILES membership, however your records will be maintained in AllMiles systems for the audit purpose. Hence the deregistration/ cancellation will be a logical cancellation.

We are in phase of opening saving/current accounts for all kaptans without any minimum balance to get their hard-earned money directly into their bank account for free (Subject to bank tie-up) but kaptans are given option to link it to their exiting bank accounts with required proof to start receiving payment, right away

Any Smart phone with Android version 4.0+

For Taxi profile no restriction, for particular kaptan as per RTO norms [ Max duty hours as stipulated & directed by the local transport authority]

As of Now, Policy is flat for any pricing, we will fine-tune this over the period of time. The policy for premium and peaks hours will be defined in next couple of months based on ground realities, and this will keep evolving. AllMiles will collect traffic charges for kaptan and enable cab owner to cover extra fuel burn during the traffic situations

No Show, INR 50 per cancellation

YES, INR 50 per cancellation

There is no restriction, each fleet shall be online for minimum 25 business day in the month, to maintain the business performance. AllMiles will calculate kaptan/cab ranking on this performance along with customer feedback. Individual may opt to have out station or personal duties when they are not in business.

For such scenarios happening for operator have multiple kaptans, Agency can enroll new kaptan with interface given to them, this will be approved by our operation center as Payment link will be of Vehicle profile created in the system. Means kaptan may be new, but business will be considered for the account registered during vehicle enrolment. In case of Re-Tagging of the vehicle to the new owner, he /she need to visit our helpdesk physically. All operational issues will be handled by separate kaptan operations team & kaptans needs to be in connect with the said team for all their issues. Idea is to get all things done Digitally but initial hiccups can be managed non digital way through the said kaptan operations team

This will be as per the Government Regulatory Framework & We have plan to publish our rate as per, this will be strictly as per the norms put in by the government and will be appended in the mobile app as per

T & C is being published along with the App release, Every kaptan needs to read it and give acceptance for enrolment, this are quite friendly in nature and easily accepted by every individual person working as kaptan

This is in the purview of Specific State Law & Order Department, however there will be help seeked for major location at the time of project launch. On case to case basis operator may seek help of police department as per the situation.

You will need to download & install the app.

Open the App and ‘ALLOW’ us to send you Notifications including the OTP and ‘Access your Location’ when prompted.

Enter your mobile number and tap ‘NEXT’. You will receive an SMS, enter the number and press ‘DONE’.

Along with Mobile App, you will also require to register offline with your KYC (Know Your Customer) Registering is very quick and simple.

We will need your vehicle details as well (RC Book, Driving License, Car Insurance, Tax registration etc..)

You will need a photo of yourself, your address proof (PAN, AADHAR, PASSPORT) and the Consent form from your bank so that we can pay you. You may need to contact your nearest bank branch to get yourself a Bank registration KIT. Once you have completed your details, we will need to verify your documents and then your App will be activated.

If you are experiencing problems, please email support@allmiles.in and a member of the team will call to help you

You will be required to call your passengers and send & receive data through the app. We recommend that you choose a phone plan that gives you a minimum of 200 minutes call time per month and at least 2GB of data per month, which is very affordable with current set of Telcom Operators in India, just make sure that you choose good telecom operator as all activities are being managed through Mobile app only

The first thing to do is to check whether you have entered your details correctly (license details, email address and phone number. If you are still having trouble, send us an email with details of the problem to support@allmiles.in or call back on Helpline numbers & we will help you there & there itself.

Once you have signed up we will verify your documents. You will receive a SMS text/call from us when your App is active. This will take ANYTHING between 24 - 48 working hours, after you have authenticated yourself with OTP sent for registration.

Please allow anything between 24-48 hours for the verification process. If you still haven’t received a text send us an email to support@allmiles.in or call back on Helpline numbers & we will help you there & there itself

Log into your kaptan App with your mobile number and press ‘GO ONLINE’ with your desired vehicle. If you would like to go unavailable tap ‘GO OFFLINE’ or ‘LOGOUT’.

Please email us at support@allmiles.in and we will send you the link or hit the App Store (Android & iOS) and search for ALLMILES

Please try the following:

  • First ensure you are ‘ONLINE’
  • Check your internet connection by trying accessing a website on your phone
  • Check your location, try going to Google Maps or Apple Maps to see if your location matches your current position
  • The most common reason why you may not be getting offers for a long period of time is due to a low demand at that given time and location
  • If you still think there is a problem please contact us through the App. Select ‘Get in Touch’ and send an ‘Email’ explaining the issues you are having to support@allmiles.in

If you are having trouble logging in to the App please try the following:

  • Check, doubly, the correct mobile number, the one that you have registered at the time of registration
  • Check for updates of the App in the App/Play store, if not then download the latest version immediately
  • If still not workable, then uninstall current app and reinstall with updated version available
  • If you are still having trouble, send us an email to support@allmiles.in and we will get back to you as soon as possible

If you are having trouble logging in to the App please try the following:

  • Once you have been verified, open the App and ‘GO ONLINE’ & circular motion is seen for searching for rides, will be shown
  • TRIP offers arrive with a loud sound notification
  • If you have the ALLMILES Kaptan’s App open on your phone the TRIP offer will appear on your home screen
  • If you have the App running in the background you will receive a TRIP IN App notification message
  • Tap this message and your App will open and you will be able to view the TRIP offer
  • You will have the option to 'ACCEPT' or 'REJECT'
  • After 25 seconds, if no action is taken the TRIP will disappear
  • If you accept the TRIP, you will see the customer's pickup address and location on the screen. Make your way to the customer location. The customer can see where you are on their app as you approach them
  • The TRIP details will either say DIGITAL PAYMENT or 'Cash'. Digital payment means online payment, which would be prepaid by default, if not then ”CASH”. Cash means they are going to pay you direct by cash or via your own credit card machine in your taxi.
  • If you are going to be delayed, please let the customer know through AllMiles customer care from your phone.
  • The customer will know where you are waiting, through the GPS of the app. If you have arrived too early or in a different location, or you are just unsure where the customer is, call the customer
  • When the customer arrives, ensure you verify the name of the customer. You can see the name in the app, ask for the OTP & put in the designated box to "START “ the trip
  • We would suggest not letting the customer vacate the fleet until you have confirmation that the payment has been successful
  • At the destination arrives, tap ’END’. Before tapping 'FINISH' please check that you have finished the trip successfully & reached on the desired location
  • If the customer is paying via ‘ONLINE’ no charges will be collected from him/her, and you will be shown Amount as “ZERO”, but if the mode of payment is non-digital then you need to collect cash and the figure would be prompted on screen
  • If you have any problems, please let us know by contacting us through the App. Select 'Get in Touch' and send an 'Email'
  • Passengers are given up to 5 minutes free waiting time, once customer is near your location the app would indicate like wise
  • In App press “START” and ask the passenger for OTP
  • You should only start your trip when your passenger boards the cab

If you’re asked to wait longer at the pickup please make sure the passenger is aware that the trip will be engaged after 5 minutes free waiting time, unless he/she cancels it

The System will identify the fare and will calculate accordingly, as per the directions & Standards rate given by the system. We will be in sync with Government rates hence no miscalculations of incorrect fare, plus we will make sure that fare are paid in prepaid so do not ask for extra money in what so ever manner from the passenger. If that is the CASH payment, prompt on the mobile app will be shown accordingly.

If at the end of a journey you are unable to take payment e.g. the app may have frozen, You ran out of battery or any other scenario, then close the app from background and reopen.

If you are not sure whether the transaction was successful, you can check your email for the TRIP receipt and/or check your TRIP history. If you are unsure you can use the 'Get in Touch' and 'Email' option from the app to contact us.

Alternatively, you can email us at support@allmiles.in or reach to the kaptan Helpline numbers given below

If the passenger decides to add the destination when ordering or he changes the destination in between, the kaptan app will be prompted likewise with a special sound in the app and would be directed with change in the direction, you need to keep tap on the app and new appended trip details will be shown on the kaptan App. You will see this on the TRIP details. Otherwise the passenger will tell you on boarding the fleet.

Before a passenger gets in your taxi, you must verbally confirm their name matches the name on the TRIP to ensure you have the right passenger. This will also avoid non-payment and a passenger complaint. You can also double check by telling the passenger your name and making sure it’s the one they have on their app too.

If you are having trouble getting to the right pickup point, give the passenger a call. You can do this by tapping the phone icon on the TRIP details.

If you think the passenger is drunk and disorderly and you don’t want them in your cab, don’t get involved in any arguments, cancel the TRIP and let us know what happened

Tap CONTACT >>HELP & or 'Email' to send us a message or call on the given helpline number.

The first thing to do is let the passenger know as soon as possible. You can call them by tapping the phone icon on the TRIP details. Tell them that you need to cancel. Next cancel the TRIP .

When you get to the pick-up location the App will automatically send the passenger a message that you have arrived. It might be a good idea to give them a call too, so you are not kept waiting unnecessarily. If the pickup is at an unsafe location (e.g. a large intersection, etc) park somewhere more suitable close by and call the passenger.

If your think lost property belongs to a Customer, please use the 'Get in Touch' then 'Email' to let us know so that we may contact the passenger concerned. We have slotted “LOST & FOUND” collection points across our KIOSKS, We can reconcile and ask passenger to get them collected after you have submitted it.

Simply tap” ONLINE” & App would know it’s own course of action for you to make busy by giving you trips.

If the traffic near you is too heavy to get to the pickup location quickly, just tap 'REJECT' when you get a TRIP offer and we'll send it to the next nearest kaptan. And remember to go OFFLINE if you are unavailable as this helps us provide a better service to our customers.

There are multiple ways you can reach us...

  • Use 'Get in Touch' then 'Email' from the App
  • Email us on support@allmiles.com
  • Call on Helpline Number
  • Come to Operations Office of ALLMILES

The wallet shows you the fare amount for each In-App ride completed on the App The money in your wallet are paid without any processing fees and are commission free Cash TRIPS, if any, through the App are not included in your wallet & it’s reconciliation is done after your office hours are closed

Please ask the OTP from Passenger when the passenger is inside the vehicle & you verify that he is authenticated passenger as per the passenger details given to you for the designated ride.

Remember, you will only ask for OTP when you have verified that it is the same passenger that matches the record & you verify it personally. Please do not ask for the OTP if the designated passenger is not physically present. It is not advisable & against the rule of ALLMILES Policy to ask for OTP from passenger on phone, when he is not present.

This may attract a penalty & you will be entitled for liability to get you cancellation from the ALLMILES System with strict Police action being initiated against those who kaptans breaks the rule.

Introduction to Scheduled Booking (Pre Book) System

This feature would be incorporated after the first Release of the app and would be incorporated as future changes

Pre-booked trip allows a customer to book in advance.

Pre-booked TRIPS will be offered to all kaptans as they become available. If these are not covered they will be added to ‘Scheduled TRIPS’ for kaptans to browse and accept.

Scheduled TRIPS are pre-booked TRIPS that have not been allocated to a kaptan. Please feel free to view the ‘Scheduled TRIPS’ and accept any TRIP that you are confident you will be able to cover. Tap the TRIP details and press 'ACCEPT'.

Pre-booked TRIPS that you have accepted will remain on your home screen until they have been completed.

To view to the TRIP details, go to 'MY JOURNEYS' and select 'PRE-BOOKED'.

To view to the TRIP details, go to 'MY JOURNEYS' and select 'PRE-BOOKED'. You will be able to contact the customer via SMS or phone from here.

Please think before accepting a pre-booked TRIP. Only accept if you are going to be able to complete the TRIP. IN case you cancel the already booked “PRE BOOK” trip, you will be charged with a penalty of cancelling, which would be more than the normal cancellation.

To view to the TRIP details, go to 'MY JOURNEYS' and select 'PRE BOOKED'. You will be able to cancel the TRIP from here.

If you are cancelling with less than 10 minutes until the pre-booked TRIP, we ask that you contact the customer and apologies, giving the reasons why you have had to cancel. They will need to re-book to find an alternative taxi.

  • We understand this can happen
  • In the unlikely event this happens within 15 minutes of pickup, ensure you cancel the TRIP ASAP. The TRIP will be re-allocated to an alternative kaptan. If the TRIP is cancelled less than 10 minutes before the booked time the customer will be advised that the kaptan has cancelled, and the TRIP will not be re-allocated. We closely monitor all our TRIPS to avoid abuse of the system

With pre-bookings, we ask you to send feedback via the app about the cancellation. Tap 'Get in Touch' and then 'Email' to send feedback.

  • Pre-booked TRIPS cancelled 45 minutes before the pickup are reallocated. These will be offered to all kaptans as a pre-book
  • Pre-booked TRIPS cancelled with less than 45 minutes but more than 10 minutes prior to the pick-up time will be reallocated to another kaptan. These rides will be offered as a ‘NOW’ TRIP
  • Pre-booked TRIPS cancelled less than 10 minutes before the pick-up time will NOT be reallocated due to their being no time available to find an alternative kaptan. The customer will receive a message saying their booking has been cancelled & as stated above it would be charged with heavy penalty to the kaptan

You will receive a reminder message from ALLMILES 50 minutes before the pick-up time of any pre-booked TRIPS you have accepted.