ALLMILES CANCELLATION & REFUND POLICY

• All cancellation charges, waiting charges, tolls, parking charges, and other levies are as per actual and final, non-refundable, and may be revised from time to time.
• The applicable fee will be deducted automatically through the chosen payment method (wallet, card, UPI, cash) or adjusted against future rides via AllMiles Balance.
• AllMiles acts only as a facilitator and is not liable for acts, errors, or omissions of the Kaptan, fleet operators, or third-party service providers.
• All cancellations are governed by this Policy. Users agree that cancellation fees and related charges are final and non-disputable.
• The cancellation fee may either be a fixed flat amount or proportionate to the estimated fare, depending on the booking scenario. These charges are reviewed and updated from time to time by AllMiles. Initially, a flat fee applies; however, AllMiles reserves the right to revise, increase, or vary such fees without prior notice.

• Point-to-Point Rides: (Local / Package / Outstation)

  • Free cancellation if done within 3 minutes of booking.
  • INR 100 (incl. GST) flat fee if cancelled after 3 minutes but before driver arrival.
  • INR 100 (incl. GST) or up to 50% of the fare (whichever is higher) if cancelled after driver arrival at pickup point.
  • Exception:For outstation booking cancellation anytime after confirmation a Flat fee of INR 100 (incl. GST) will be applicable.

• Scheduled / Pre-Booked Rides: (Local / Package / Outstation)

  • INR 200 (incl. GST) flat fees if cancelled within 30 minutes of booking.
  • 25% of fare if cancelled up to 2 hours before pickup time.
  • 50% of fare if cancelled less than 2 hours before pickup time.
  • If the rider fails to board the vehicle within 10 minutes of the scheduled pickup time, it will be treated as a No-Show, and 100% of the fare will be charged.
  • If the rider cancels after the scheduled pickup time, it will be treated as a full cancellation, and 100% of the fare will be charged.

• Cancellation by Kaptan: (Local / Package / Outstation)

  • If a confirmed ride is cancelled by the Kaptan, the entire booking amount will be credited back to the Passenger’s AllMiles Balance or original payment method.
  • Repeated kaptan-side cancellations may lead to penalties/suspension of the Kaptan (internal action).

• Refunds, where applicable, will be processed within 7–10 working days as per banking cycles.
• Amounts credited to AllMiles Balance must be used within 5 months; thereafter, they will lapse and are non-refundable.
• Bank charges, payment gateway fees, and administrative costs will be deducted before refund processing.
• Refunds will be made only to the original payment source or credited to AllMiles Balance at the company’s discretion.
• In case of failed or incomplete transactions, reconciliation will follow the standard banking cycle.

No cancellation fee or liability shall apply if cancellation is due to events beyond control such as:

• Natural calamities
• Government restrictions or strikes
• Technical downtime or system outages

• AllMiles’ liability, under all circumstances, is strictly limited to the amount paid by the Passenger for the specific booking in dispute.
• AllMiles shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of time, income, or business opportunities.

AllMiles is committed to maintaining a safe transportation environment for all customers.

AllMiles has a zero-tolerance policy towards the use of alcohol or drugs by Partners while on duty.

If you believe that a Partner is:

• under the influence of alcohol;
• using or under the influence of drugs or prohibited substances; or
• providing transportation services while impaired,

you may report the matter to AllMiles through the complaint/grievance channels available on the AllMiles App or Website.

All complaints will be reviewed in accordance with the applicable AllMiles policies and procedures.